Best Practices – Encourage, Promote and Share Best Practices
In your business or organization, teams and units work to find effective and efficient operations, methods and procedures. Most of the time through the normal course of business evolution, teams find brilliant solutions. As a leader it is in your realm to bring teams together to encourage them to share best practices, to bounce great ideas off each other, and to create a constructive learning environment.
The sharing of best practices across multi-functional teams is one method of implementing continuous learning and improvement processes. Success is achieved at many levels when best practices are shared and implemented across business units.
Identification of Best Practices
As a leader in your business you may note differential results between units that do the same work. In your regular meetings and briefings, investigate the methods and successes that are isolated or behind the scenes. Best practices may be revealed from frequent communications and engagement with individual staff members and with teams.
Encourage and Promote Best Practices
Great work and efforts should be recognized. Incorporate recognition in your organization as a way to illustrate appreciation across colleagues. Promote an environment where teams can openly share what works well for their units. Promote an environment where teams can learn. The combination of sharing best practices and open learning environment spells potential success broadly across the organization.
Best Practices Forums
If your organization is large, establish a formal setting for the sharing of information and effective practices. Forums or working group meetings assist in bringing large groups together to share a broad array of topics. Structured, these forums can result in improvements to cross-functional units that are not related, such as an administrative efficiency that improves the general operation of all units.
As a leader ensure you identify any process, product or design that may fall into your business’ intellectual property rights. Pay close attention to the best practice or method as it may warrant protection of intellectual property. Investigate whether patents, trademarks and copyrights should be filed with your Federal Patents office.
A very effective way to improve your organization across individuals and business units is to share and implement best practices. Allow your professional teams to help others be successful with results-based best practices.
Capacity Building with Successful Training Programs
Capacity Building within your organization starts withsuccessful training programs. To achieve success in training programs, research the capacity building needs of your organization, and the needs of employee development. Significant surveying of the potential participants should take place – this will shape your program. From this point, strong and detailed planning will be required to take your training initiatives into successful capacity building territory.
Mandatory Training Programs for Capacity Building
If the training is essential or mandatory for your staff, then your employees need to be committed. To make that experience more value-added, ask employees for their input into mandatory training, which could involve flexible scheduling, involvement in the design and preparation, and pre-emptive messaging on the importance of the mandatory training programs.
Value added Training Programs
If the training program is one of value, but not mandatory, it is sometimes a hard sell. An example of this would be skill enhancement or management training for organizational development. Programs such as this require gauging employees for interest. The organization has a vested interest in the capacity building of internal employees, as this may be the most cost effective way to retain human capital and corporate knowledge. To the employee developing and moving into management of specialized area is not a mandatory exercise but one of choice. The benefits of the training program and future prospects within the company must be promoted.
Capacity Building Benefits of Training Programs
Organizations must zone in on the benefits, especially the benefits to the employee, which will result in benefits to the organization through capacity building. The highest priority should be to convince employees that training will absolutely benefit the employee first, organization second. This will enable a high-level of buy-in when the employee benefits are placed out front.
Similar to promoting products or services to the populous, organizations must develop the right messaging around training and development programs for their employees. A well-developed training program will demonstrate how the organization will assist with the personal and professional development of employees, with no huge commitment from the employee. If the employee is quite demanding with training and development that they are interested in, that is a different story, and may require a bit of negotiation and commitments from both the employer and employee. With expensive management training an organization may want a commitment from the employee, such as strategic employee retention, development and promotion. Strong commitments will create strong relationships between employee and employer.
Training and development programs are essential to capacity building within organizations and staying competitive in the global environment. As noted special emphasis must be placed on ensuring there is a two-way beneficial aspect of the training program to get maximum buy-in from staff leading to a successful training program.
Tracking Capacity Building Progress & Results
To round off the procedures for successful training plans, ensure you track progress and results. With any project such as a training program, measure the effectiveness and return on investment. Revise accordingly for continuous capacity building in your organization. You will note progress when your units are gaining capacities in operations and management, and if your employees are buying in, you will achieve a high retention of your staff.
Reach Success – Obtain Feedback for Continuous Improvement
Continuous Improvement through Feedback
If you want to enjoy success year after year as an entrepreneur you need to pay attention to your customers and your operations. Feedback mechanisms are the best way to gauge objective feedback from clients and from your staff.
Feedback from surveying will shape how you can improve operations to build and retain customers and revenue. Continuous improvement is a must in this competitive world.
Whether customers are satisfied or not with your service or product, ensure you havefeedback mechanisms such as surveying as part of your service operation. You need to analyze a cross-section of feedback from all customers. Even the happy customers will make note of things that can make the experience, product or service better. Remember that you should not think your business is at 100% optimization in your product or service delivery. Don`t fall into the trap of thinking everything is perfect and you never have to change. Business environments and industries constantly change, and with that, you need to stay competitive with continuous improvements. Take that valuable information from your customers and revise your operations, customer experience, product or service accordingly. Ensure that you provide a message around your survey process that they are helping shape better products and services.
Encourage a continuous improvement environment in your business, and empower your staff to take the lead and charge of recommended improvements. As a leader, engage with your staff and units and survey them for their valued feedback. Employee buy-in can occur if you make them a part of the valued process, and allow them to take ownership of the piece of action. It helps as a leader to recognize unit and project leaders for their efforts. If the improvement recommendations result in significant operational or profitability improvements, compensation incentives may be appropriate. A whole organization that is engaged in a continuous improvement process will definitely build a continuous competitive firm.
Ensure you pay ultimate attention to your customer base and to your internal members of your business for feedback to make your business better and more competitive.
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