Strategy Plan One
April 26, 2012
Self-Service
The automated customer experience around self-service models has come along way, evolving from the invention and implementation of clunky vending machines to the new wave of online streaming of transactions, from anywhere and at anytime.
It is interesting to note that self-service has moved from the delivery of tangible goods to the delivery of information, transactions, digital products in this information era. However, self-service intersects many sectors, and almost anything is available for either a physical self-serve kiosk or through the web. In your business planning, have you integrated self-service concepts into your business to make transactions easier, more convenient and accessible to your customers?
Check out this great infographic by Meridian, illustrating the evolutionary time-line of self-service.
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